Nice to meet you
Contact us
If you’re interested in scheduling an appointment or have any questions about our services, please don’t hesitate to reach out to us. We’re here to help and would be happy to speak with you.
506-609-4752
Locations
Quispamsis
Home-based office – contact us for address
Saint John (Simply for Life Building – Upper Level)
643 Rothesay Avenue
Saint John, New Brunswick
E2H 2G9
Opening hours
By Appointment Only
Please call or use the online booking system for availability.
In-person and virtual appointments available.
Find a Therapist for Me
If you’re wondering which Therapist would be the best fit, take this short questionnaire and we will email you back with the name of who would best suit your needs. All information you provide is kept confidential.
FAQ
What are your session fees?
Individual Counselling: $140/hr
Couples/Family Counselling: $160/hr
Is counselling covered under insurance?
Yes, counselling is often covered by your insurance policy. Some plans cover 100%, while others cover a portion of your session fee. Please consult your insurance provider to check the details of your coverage. Insurance companies do not cover no-shows or late cancellations.
Do you offer direct billing?
Yes, we offer direct billing to various insurance companies. Please reach out to us to verify if your insurance plan is eligible for direct billing. Our team is happy to assist with any questions you may have about coverage and the billing process.
How can I pay?
We offer convenient payment options to make your experience as smooth as possible. We accept credit and debit cards, and we also direct bill various insurance companies, Veterans Affairs Canada and WorkSafe plans.
Do you offer evening appointments?
Yes, we do. Please visit our online booking page to check evening availability and schedule your appointment.
Do I need a referral to book an appointment?
No, a referral is not required to book an appointment.
What is your cancellation policy?
Our therapists are compensated on a per-session basis, and a late cancellation or no-show can result in a significant loss of income for them. To ensure the best possible care for all our clients and to respect our therapists’ time, we have the following cancellation policy:
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Cancellations or rescheduling: Please notify us at least 48 hours in advance if you need to cancel or reschedule your appointment. This allows us to offer the time slot to another client in need of care.
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Late cancellations and no-shows: Appointments cancelled with less than 48 hours’ notice may incur a cancellation fee of half the cost of a regular session. No-shows may incur a cancellation fee of the full cost of a regular session. These fees help compensate our therapists for their time and ensure they can continue to provide quality care.
We understand that unexpected situations may arise. To accommodate last-minute changes that might prevent you from attending your session in person, we offer virtual therapy sessions as an alternative.
Thank you for your understanding and cooperation. Your commitment to attending scheduled sessions helps us maintain a high standard of care for all our clients.
Do you diagnose mental health struggles or prescribe medications?
No, our Licensed Counselling Therapists do not diagnose mental health struggles or prescribe medications, however, we can refer you to the appropriate professionals.
Do you offer CBT?
Yes, please refer to the clinicians’ bios online to see which therapists provide this therapeutic approach.
I am in crisis, who do I call?
If you are in crisis, please contact Mobile Crisis (1-888-811-3664) or CHIMO (1-800-667-5005) for immediate assistance.
How many therapy sessions will I need?
The number of sessions a client might need varies and is assessed on a case-by-case basis.
Do you provide sliding scale rates?
Is Kingsway Counselling part of EAP/EFAPs?
No, we are not.
Do you offer psychoeducation and psychological assessments?
No, our Licensed Counselling Therapists don’t offer these forms of assessments, but we can refer you to the appropriate professionals.
Are you affiliated with religion?
Kingsway Counselling is not affiliated with a church or any particular religion.